FAQs

Emergency Services

Q. How long will it take for you to get to me?

A: We offer same day emergency service to all of our existing customers.

Q. What qualifies as an emergency?

A: Health hazards and loss to property.

Q. How much does an emergency call cost?

A: We offer zero dollar call out fee for all of our existing customers.

Q. Do you come to us at anytime?

A: Yes as long as we have an available technician.

Q. How do I reach you?

A: Call, text, email, website, telegraph

Pipe Repair

Q. Does pipe restoration save a building owner and tenants money?

A: No, it is a band-aid solution.

Q. Does a pipe restoration outlast a new pipe?

A: No, it does not outlast any new code approved water pipe.

Q. Why not just fix the leak? Why do I need a new pipe?

A: A piping repair is a perfect solution if you are on a budget; however, piping replacement is a long term solution and a wise investment.

Q. How long will it take to replace my pipes?

A: There is no simple answer to this question which is why we offer free estimates.

Q. What options do we have when it comes to the type of plumbing materials being used?

A: We use Uponor Type "A" PEX, copper, brass for water lines, and we use Charlotte PVC Schedule 40 PVC for sewer and drains. There are many other inferior products available for use such as: CPVC, PVC and Type "B" PEX for water pipes as-well-as SDR PVC and cast-iron for drain/sewer pipes.

Q. Do you have to cut into my walls?

A: Not always, but sometimes it is required. When we have to cut into the walls we will put the drywall panel back in place.

Tankless Water Heater

Q: what size tankless water heater do I need?

A: It is recommended that tankless water heaters be sized by the average incoming water temperature and the number of fixtures it will be serving. Here in the Houston area we find that a Rinnai tankless water heater capable of producing 9.4 gallons a minute is sufficient for a 2.5 bathroom house.

Q: How long does a tankless water heater last?

A: We have customers that have Rinnai tankless water heaters as old as 15 years. It does depend on the brand, how high the temperature is set, and if the unit has been maintained.

Q: Why does a tankless water heater cost more than a tank water heater?

A: They are made with higher quality materials.

Q: What are the benefits of a tankless water heater?

A: Endless hot water, less chance of property damage from stored hot water, lower energy cost, tax credit, last more than twice as long as a tank-type, longer warranty, selling point to the home.

Drain Cleaning

Q: Is drain cleaning necessary?

A: Drain cleaning is necessary to remove accumulated grease.

Q: How long does drain cleaning take?

A: Between 1-3 hours.

Q: How often do drains need to be cleaned?

A: The restraunts that we service have their lines cleaned as often as every 6 months.

Q: What is the best way to clean drainage?

A: High pressure water jet.